TERMS AND CONDITIONS FOR USE OF THE PSYCHOLOG-ONLINE.TV WEBSITE AND SERVICES
THE OWNER OF THE SERVICE IS:
SOLUTION FOCUSED BRIEF THERAPY LTD
590 Kingston Road
SW20 8DN, London, United Kingdom
1. General Provisions
Reading and accepting these Terms and Conditions is a necessary condition for using the Services. By accepting these Terms of Use, you agree to be bound by them in their entirety. If you do not agree to these Terms of Use, you may not use our Site and Services.
2. Scope of Services
Psychological consultations are intended to understand the client’s problem and, on that basis, provide psychological support and potential guidance. Therapy involves a systematic and in-depth analysis of a wide range of issues during regular meetings over an extended period. Both consultations and therapy involve discussing psychological problems and may be associated with stress or difficult emotions. The consultant is committed to providing a comfortable and safe environment for discussing sensitive personal issues.
3. Booking and Payment
An online consultation with a psychologist, psychotherapist, or coach must be scheduled through the 'Book an Appointment’ tab, via WhatsApp, or by using the phone number provided on the website. After selecting an appointment, the consultant will confirm the booking and provide the details for payment.
4. Payment Terms
We accept payments exclusively in United States Dollars (USD). Payment is required to confirm your therapy service appointment. The price list for services is provided via email, phone, the website chat, or WhatsApp. The price for a service is locked in at the time of booking. Payment must be made within two (2) hours of booking to secure your appointment. Failure to pay within this timeframe will result in the automatic cancellation of your appointment. If your appointment is canceled due to non-payment, you will need to book a new one at the currently available rates.
5. Cancellation and Rescheduling Policy
Appointments can be rescheduled or canceled up to 48 hours before the scheduled consultation time. Cancellations made at least 48 hours in advance will result in a 50% refund of the fee paid. Cancellations made less than 48 hours before the scheduled consultation are non-refundable. To reschedule an appointment and apply your payment to the new time, please contact the service provider by email at [email protected].
6. Late Arrivals and No-Shows
If you are running late, you must notify the consultant by phone or email. In the absence of such notification, the consultant is obligated to wait for 20 minutes from the scheduled appointment time. If the client does not appear within that 20-minute window, the session is considered forfeited, and no refund will be issued.
7. Service Completion and Refunds
Once a service has been rendered, you are no longer eligible for a refund. A service is considered rendered upon the completion of a scheduled and paid online session and/or the electronic delivery of a written opinion in PDF format.
8. Copyright and Use of Materials
You may not modify any printed or downloaded materials from this site in any way. You may not use any illustrations, photographs, video or audio sequences, or any graphics separately from their accompanying text. All materials, content, and images are protected by copyright and are the property of the site owner, data controller, or other third parties who have granted the service provider permission for their use.
9. Confidentiality
Information provided in the pre-session survey and during the session is treated as confidential. However, in cases where there is a clear and imminent danger to your life or health, or to the life or health of another person, the consultant is legally and ethically obligated to report this information to the appropriate authorities, such as emergency services or the police.
10. Insurance and Reimbursement
All services we provide are fee-for-service and must be paid for directly. We are not responsible for the lack of reimbursement for our services by insurance companies in any country. Reimbursement depends on the regulations and policies of the insurance company to which the service recipient belongs.
